arrival & departure manual

Private ride share

Book a ride with Troy Rides directly in your TLC account and get picked up / dropped off at your terminal! No need to LAX-IT. Call/text us with questions: (561) 206-4422.

LA Metro

Download the TAP App.

From the departures hall, find the LAX/Metro Transit Center Station Shuttle, which runs every 15 minutes. Once at the station, take the K Line towards Expo / Crenshaw three stops to the Fairview Heights Station. From there, TLC is a 10-minute walk. Don’t want to walk? Book a $7 Uber or Lyft from the station.

Taxi / Uber / Lyft

From the departures hall, find the LAX-It shuttle, which runs every 15 minutes. Once at LAX-It, you can hail your favorite ride share.

Entry gates

The property is protected by a Large Car Gate and a Small Man Gate. The code is the same for both and can be found within “Trips”. If you have luggage, it's easier to enter through the Large Car Gate.

The Large Black Car Gate can be accessed by a garage door opener in a lockbox to the right of the Small Black Man Gate. Flip the cover down to reveal the combination lock, enter the gate code, open the lockbox and click the button on the door opener to open the car gate. Clicking the door opener will keep the door opened for 10 seconds. It will close on its own. Make sure to only click the door opener once.

The Small Black Man Gate has a keypad on the door itself. Once you enter the code, turn the knob to the right. If you accidentally enter the wrong code, hit ‘C’ to clear and then try again. To leave, enter the same code and turn the knob to the left.

Getting to the unit

Past the black gates, walk up the driveway on the right, onto the patio, & directly to the door in front of you to the left of the sliding glass door.

One hour before your reservation time, a QR code will appear in your account. Scan that at the QR code reader at the door to unlock the door and be automatically checked in. In the event the QR code reader malfunctions, a temporary door code can be generated. Be sure to press the # key after entering your code. If you press the wrong key, press the * key to clear it and then try again.

You must enter using the QR code or temporary code to complete check-in. You have a 4-hour grace period after your scheduled check-in time before it's marked a no-show and the reservation is cancelled.

Pods

A different pod number is given to you for each trip you book. Please reference it on the tablet on the wall by the bathroom (or in your account) when checking in. Pod numbers can be found on the side of each pod.

If you end up staying in the wrong pod, TLC will have to charge a $48 fee. If there's something wrong with your pod, please contact us so we can help you resolve the issue. Taking another pod will cause us to have to refund the person who originally booked it.

Bed

We have a ‘make your own bed policy’. Below is what your bed will look like upon check-in. It will include one pillow, one comforter, one pillow case, one fitted sheet, one flat sheet, one towel, and one washcloth.

If you ever have any linens you don’t need or didn’t use, just place them on the shelf above the laundry hampers; that way, we don’t wash clean linens.

Lockers

Every member of TLC can rent a personal and pantry locker to keep items in permanently for a total of $20 a month. We also now have luggage lockers for $20/mo that fit one carry-on-size roller bag and one personal bag/tote.

Personal Lockers are located to the left of the pods. Pantry Lockers for dry/canned goods are to the right of the refrigerator. Luggage Lockers are under the bench beside the Pantry Lockers.

Once you reserve your locker, you'll receive an email notification. Within 24 hours, a team member will send you your locker number via text. The app will also show you your locker number. Your Personal & Pantry Locker numbers will be the same, and the lock combination will appear in your account when ready.

Vending machine

TLC has a vending machine that offers a variety of savory and sweet snacks and sodas/iced tea. Purchases can be made using a credit/debit card via the TLC app. See the vending machine for instructions.

Check out on or before the time you selected for your reservation. A $25 missed check-out fee will be incurred if you don't check out on time.

Our checkout procedure requires you to confirm that you've flipped your pod and to submit a photo of the pod.

Flip your pod

Please remove the fitted sheet and pillowcase and toss them into the hamper. Toss any used washcloths and towels in the hamper as well. Please do not remove the mattress or pillow protectors. Leave the quilt/comforter folded neatly on the bed for us to replace, as there's not enough room in the laundry bins. Use the cordless Dustbuster that's hanging by the kitchen to vacuum the floor of the pod and the top of the mattress to remove any hair and debris.

Please note: makeup or other permanent stains on linens/towels incur a $15 fee (per occurrence) to replace the stained piece.

Failure to flip your pod

If you leave your pod dirty, you'll face one of two charges depending on how it impacts the next member:

• $25 fee: if the next member can be moved to a clean pod.
• $48 fee: if no other pods are available and the next member has to clean it themselves (they'll receive a $20 credit).

• Refrigerator: Items will be thrown away every Friday unless they have a name and date on them. Please throw away any perishable items before we need to.
• Main door lock: Please close the door behind you and make sure it is locked.
• Lockers: Feel free to leave items in your personal and pantry lockers. Make sure your lockers are closed and locked to avoid any issues. Any items left in an open or unlocked locker are considered abandoned.
• Lost items: If found, we’ll keep items in our lost & found.

Six miles from LAX, TLC is close to the airport and offers a wide variety of amenities nearby. Everything on this map is within 2 miles and 15 minutes by public transportation.

If driving to us, there is plenty of street parking immediately in front of TLC, just make sure to check the street sweeping posted signs. No parking permit is required.

• Private pods w/ queen mattresses
• Communal kitchen with a refrigerator, double-burner hotplate, toaster oven/air fryer, microwave, and coffee maker
• Communal living room
• Locker rentals
• Shipping / receiving (need it shipped to you? We can receive it! Just let us know you’re expecting something.)
• Washer and dryer
• Vending machine
• 10-minute walk to the K Line Metro station